FAQs – everything you need to know about rug repair and cleaning with James Barclay
Why should I use James Barclay to clean my rugs?
James Barclay has vast experience cleaning handmade rugs we collect throughout the country. We use our own guys who will offer honest advice on whether the rug is due a clean before collecting your rug and cleaning it in our North-West London based workshop. We offer a collection and delivery service that is unrivalled using our own fleet of vans. See the uplift and delivery page for more information.
How will you clean my rug?
We use traditional methods designed to preserve the value of the rug while giving it a thorough clean. The initial beating process eradicates dirt and dust that gather in the rug, then brushes, water and shampoo are used to wash the pile. Visit the hand cleaning page for more information.
Is my rug insured whilst it is with you?
Will my rug be safe with you?
Will you clean my rug if it isn’t Persian or Oriental?
Why can’t my regular carpet cleaner clean my Persian rug?
We recommend that any handcrafted rug with natural dyes is treated very carefully during the cleaning process. Some rugs take months and years to manufacture so its important they are not cleaned incorrectly due to a number of reasons. See our hand cleaning page for more information.
How long will my rug be gone for?
Do you offer pick-up and delivery?
Will you put my rug back exactly where I want it?
Will you use chemicals on my rug?
How long does it take to clean a Persian or Oriental rug?
Can you always repair a rug?
We offer honest and upfront advice on the best steps for your rug. Whether this is a preventative repair or full restoration, the repairers at James Barclay use the traditional manufacturing techniques so no corners are cut when repairing your handcrafted rugs and carpets.