London: 0203 1742427

The Rest of England & Wales: 0330 0437611

Privacy Policy

Last updated: 26 March 2025

Welcome to the privacy policy of The Guild of Oriental Rugs Limited, trading as James Barclay.

This policy outlines how we collect, use, and protect your personal information when you visit or interact with our website, https://jamesbarclay.co.uk (the “Website”). We are committed to safeguarding your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

  • Business Name: The Guild of Oriental Rugs Limited

  • Trading As: James Barclay

  • Registered Office: 14 Oliver Business Park, London, England, NW10 7JB

  • Central London Office/Gallery: 47b Welbeck Street, London, W1G 9XA

  • Company Number: 08954428

  • Email: info@jamesbarclay.co.uk

  • Phone: 0203 174 2427

  • Website: https://jamesbarclay.co.uk

We are the data controller for the purposes of this policy.

2. Information We Collect

We may collect, use, store, and transfer different kinds of personal data, including:

  • Identity Data: Name, title.

  • Contact Data: Email address, telephone number, postal address.

  • Transaction Data: Details of purchases or services you request from us.

  • Technical Data: IP address, browser type, device type, operating system, and other technology on the devices you use to access this website.

  • Usage Data: Information about how you use our website, including pages visited, time spent, and interactions.

  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Information

We collect your data through:

  • Direct interactions – when you contact us, fill in a form, request a quote, or make a purchase.

  • Automated technologies – when you use our website, we collect Technical and Usage Data via cookies and similar technologies.

  • Third parties – such as payment providers or analytics services (e.g. Google Analytics).

4. How We Use Your Information

We will only use your personal data when the law allows us to. Common uses include:

  • Responding to your enquiries or quote requests

  • Fulfilling orders and managing payments

  • Delivering services such as rug cleaning, restoration, or sales

  • Sending important service updates or administrative messages

  • Providing relevant content, offers, or marketing (with your consent)

  • Improving our website, services, and customer experience

  • Complying with legal and regulatory obligations

5. Legal Basis for Processing

We rely on the following legal grounds to process your personal data:

  • Performance of a contract – where data is necessary to provide the services you’ve requested

  • Consent – where you have opted into marketing communications

  • Legal obligation – where we are required to process data by law

  • Legitimate interests – where processing is necessary for our business purposes and does not override your rights

6. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyse site performance, and personalise content.

You can manage your cookie preferences via our cookie banner or your browser settings.

See our Cookie Policy for full details.

7. Sharing Your Information

We do not sell or rent your personal data. However, we may share your data with:

  • Service providers (e.g. IT, web hosting, email, and payment processors)

  • Delivery partners (for order fulfilment)

  • Professional advisers (e.g. lawyers, accountants)

  • Regulatory authorities (when required by law)

All third parties are required to respect the security and confidentiality of your data.

8. International Transfers

We primarily store your data within the United Kingdom or the European Economic Area (EEA). Where data is transferred outside these regions, we ensure adequate protection is in place (e.g. Standard Contractual Clauses or equivalent safeguards).

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, tax, or accounting requirements.

Details vary depending on the nature of your interaction with us.

10. Your Rights

You have the following rights under data protection law:

  • Right to access – request a copy of the personal data we hold about you

  • Right to rectification – request correction of inaccurate or incomplete data

  • Right to erasure – request deletion of your data (“the right to be forgotten”)

  • Right to restrict processing – limit how we use your data

  • Right to data portability – receive your data in a portable format

  • Right to object – object to our processing in certain circumstances

  • Right to withdraw consent – withdraw consent at any time for marketing

To exercise any of your rights, please email us at: info@jamesbarclay.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk

11. Data Security

We implement appropriate security measures to protect your personal data against loss, misuse, unauthorised access, alteration, or disclosure.

12. Third-Party Links

Our website may include links to third-party websites, such as partner services or social media platforms. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before sharing data.

13. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in the law or our business operations. Any updates will be posted on this page with the revision date.

We encourage you to review this policy periodically.

14. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact:

James Barclay
Email: info@jamesbarclay.co.uk
Phone: 0203 174 2427
Address: 14 Oliver Business Park, London, England, NW10 7JB